HOW CAN I PAY?
We accept Mastercard, VISA, Amex, Paypal, Afterpay and Zip Pay. We operate purely online, therefore cash payments are not possible. Please contact us on (08) 9345 3130 if you are having difficulties at payment checkout.
WHAT IS THE (EXAMPLE: B52) INFORMATION AFTER A TILE NAME?
If a bracket with numbers/letters is used after a tile name, this indicates a particular batch of tile. We sell all batches separately, as every batch of tile may be slightly different in appearance, colour and size to another batch. You are welcome to purchase different batches of the same tile, but we advise to use them separately.
WHERE DO I PICK UP FROM?
Pick up location:
Ground Floor – Unit 1/99 Erindale Road Balcatta WA 6021 (Please go to front reception desk)
Pick up hours:
HOW WILL MY TILES BE PACKAGED FOR PICKUP?
CAN I RETURN MY TILES?
CAN I HAVE MY TILES REFUNDED?
CAN I EXCHANGE MY TILES?
HOW LONG DOES IT TAKE TO RECEIVE SAMPLES?
WHAT SIZE WILL MY SAMPLE TILES BE?
CAN I SEE BIGGER SAMPLES?
HOW MUCH DOES DELIVERY COST?
Please view our DELIVERY page for full delivery details and costs.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Perth metro area deliveries will arrive the same day as dispatch. All other areas estimated delivery times are below (from day of dispatch):
Western Australia (outside of Perth metro): 2-4 days
South Australia: 4-6 days
Victoria: 5-7 days
New South Wales: 5-7 days
Queensland: 7-9 days
Northern Territory: 7-9 days
HOW WILL MY TILES BE DELIVERED?
All orders will be delivered on pallets. Small quantities of mosaics may occasionally be delivered in loose boxes. Pallets will be unloaded (with a Hiab or forklift) and placed on the verge to your premises. We do not hand unload or bring orders inside, this is the responsibility of the customer receiving the goods.
CAN I TRACK MY ORDER ONCE TRANSPORT HAS BEGUN?
DO I NEED TO BE HOME/ONSITE TO RECEIVE MY ORDER?
MY TILES HAVE ARRIVED DAMAGED. WHAT CAN I DO?
Tiles can be fragile and some pieces may arrive damaged from time to time. We ask that you take photos immediately upon seeing the damage, as we will require these for our reference. We can then asses the damages and provide replacement tiles.
I WOULD LIKE SOME DESIGN HELP OR GENERAL TILE ADVICE. CAN YOU HELP?
Our team are more than happy to help with any tile or design related questions you may have! Please feel free to contact us via the CONTACT US page.