FAQ

HOW CAN I PAY?

We accept Mastercard, VISA, Amex, Paypal, Afterpay and Zip Pay. We operate purely online, therefore cash payments are not possible. Please contact us on (08) 9345 3130 if you are having difficulties at payment checkout.

WHAT IS THE (EXAMPLE: B52) INFORMATION AFTER A TILE NAME?

If a bracket with numbers/letters is used after a tile name, this indicates a particular batch of tile. We sell all batches separately, as every batch of tile may be slightly different in appearance, colour and size to another batch. You are welcome to purchase different batches of the same tile, but we advise to use them separately.

WHERE DO I PICK UP FROM?

Pick up location:
Ground Floor – Unit 1/99 Erindale Road Balcatta WA 6021 (Please go to front reception desk)
Pick up hours:
8:30am-4:30pm Monday-Friday
8:00-11:30am Saturday
Sunday closed

HOW WILL MY TILES BE PACKAGED FOR PICKUP?
All orders will be prepared on pallets with the option of forklift loading. Small orders are possible to be hand loaded into your vehicle.
CAN I RETURN MY TILES?
Given we are a clearance company we have a no return policy. Therefore, please ensure you are diligent at check out and make sure all of your quantities are as accurate as possible.
CAN I HAVE MY TILES REFUNDED?
Once your purchase has been made, tiles are not able to be refunded. This is part of our no return policy. Therefore, please ensure you are diligent at check out and make sure all of your quantities are as accurate as possible.
CAN I EXCHANGE MY TILES?
Given we are a clearance company we do not offer an exchange service.
HOW LONG DOES IT TAKE TO RECEIVE SAMPLES?
Samples typically take 3-5 business days to arrive.
WHAT SIZE WILL MY SAMPLE TILES BE?
All samples will be 100×100 millimetres in size.
CAN I SEE BIGGER SAMPLES?

If you would like to see your favourite tiles in their full size, you can make this request through our contact us page. Simply tell us which tiles you would like to see and we will organise to have them at our pickup location. Our team will need approximately 24 hours to prepare them for you.

HOW MUCH DOES DELIVERY COST?

Please view our DELIVERY page for full delivery details and costs.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Perth metro area deliveries will arrive the same day as dispatch. All other areas estimated delivery times are below (from day of dispatch):
Western Australia (outside of Perth metro): 2-4 days
South Australia: 4-6 days
Victoria: 5-7 days
New South Wales: 5-7 days
Queensland: 7-9 days
Northern Territory: 7-9 days

HOW WILL MY TILES BE DELIVERED?

All orders will be delivered on pallets. Small quantities of mosaics may occasionally be delivered in loose boxes. Pallets will be unloaded (with a Hiab or forklift) and placed on the verge to your premises. We do not hand unload or bring orders inside, this is the responsibility of the customer receiving the goods.

CAN I TRACK MY ORDER ONCE TRANSPORT HAS BEGUN?
For deliveries outside of Perth metro area you will receive a tracking number once order has been dispatched.
DO I NEED TO BE HOME/ONSITE TO RECEIVE MY ORDER?
Yes we require the purchaser to be onsite to receive their order. If they are unable to be onsite they can notify us beforehand and provide details of an authorised person to receive the goods in their absence.
MY TILES HAVE ARRIVED DAMAGED. WHAT CAN I DO?

Tiles can be fragile and some pieces may arrive damaged from time to time. We ask that you take photos immediately upon seeing the damage, as we will require these for our reference. We can then asses the damages and provide replacement tiles.

I WOULD LIKE SOME DESIGN HELP OR GENERAL TILE ADVICE. CAN YOU HELP?

Our team are more than happy to help with any tile or design related questions you may have! Please feel free to contact us via the CONTACT US page.